Kape wants you to be completely satisfied with your new purchase. However, if you need to return an item, we are here to assist you. Feel free to contact us via email at service@kapeskateboards.com.

Within 30 days, you have the right to withdraw from your purchase without giving any reason. The period begins from the day the order is delivered. Returns are only accepted within the first 30 days after purchase and only for unused products. The cost of return shipping is to be borne by the customer.

We will refund the return value within 14 days upon receipt of the return. The refund will be made in the same manner as the original payment. Example: If you paid for your order with PayPal, we will refund the purchase price to your PayPal account.

Return address:
Kape GmbH
Aupoint 23
5101 Muntigl bei Salzburg
Austria

Unpaid returns (Postage to be paid by recipient) will under no circumstances be accepted by us.

For international returns from third countries (e.g. Switzerland), additional costs due to customs clearance may arise. These costs will be passed on to the customer, or the acceptance of such returns may be refused. Please ensure that your return is clearly declared as such at your acceptance point and is clearly identifiable as a return for customs purposes.

If you encounter any issues, you can also email us at service@kapeskateboards.com.